F.A.Q. Frequently Asked Questions

  • Add Text

    Adding text to a design is easy. Simply Click on the “Add Text” button in the Design Studio. This will cause an “Insert Text Here” window to open where you can type the text you want to appear on the garment.

  • Edit Text

    To edit text on a design, first select the text by clicking on it. This will cause the properties of the text to appear to the left of the design. You can change the text, font, color, spacing, etc., from the properties box.

  • Add Clip Art

    To add Clip Art to your design, start by clicking on the “Clip Art” button in the Design Studio. A list of Clip Art categories will appear. Click on a category and the clip art for that category will appear. Click on the desired Clip Art and it will appear on your garment. You can now move, resize, rotate and align your Clip Art. You can also upload your own Clip Art by clicking the “Upload Image” button in the Design Studio.

  • Edit Art

    To edit artwork on a design, first select the artwork by clicking on it. This will cause the properties of the image to appear to the left of the design. You can change the art, direction or color from the properties box.

  • Delete Art or Text

    To remove art or text from your design, click on the element you wish to delete on the template image or in the layers section. This will select the elements layer. Click on the “Delete” button to delete the element from your design.

  • Change the layer order

    To adjust the order of the layers, click on the “Edit Layers” button in the Design Studio. Select the layer of that element in the layers section. Click on the up or down arrow in the layers section to move that layer up or down in the stack.

  • Scale Art or Text

    To make the art or text in a design bigger or smaller, start by clicking on the element you want to resize. When an element is selected, white boxes (handles) appear on the corners of the outlined element. By clicking on one of the white handles and holding the mouse button down, you can move the mouse to scale the element.

  • Position a design on the garment

    To change the position of a design on a garment click on design or element in a design. This will select that design or element. Simply hold the mouse button down and move the design or element to a new location on your garment.

Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.

In some cases, yes. Contact customer service with your order number.

We expect your order to be shipped to you in approximately 10 days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.

Free shipping applies only when shipping entire order to one address. Free shipping does not apply when drop shipping individual products.  Free shipping does not apply to rush or expedited shipping orders.  Free shipping will be shipped either through USPS or UPS/FedEx Ground.

Your Apparel & Phone case business is booming and the more products you sell, the more you have to ship. The demand is starting to keep you busy day and night packing boxes, printing postage, and handling returns. Rest? What’s that? A much easier way: just like our name says, Brad Print Ship let us pick, pack, and ship your orders directly to the purchaser on your website for you. So you ask how do you benefit? You don’t spend time shipping orders and keeping track of your inventory, you are able to focus your time and efforts on growing your business, not trying to find room in your office or house to maintain your fulfillment center.

  • Shipping to United States – $5.25 first item, $2 each additional.
  • Shipping International – $8.25 first item, $3 each additional.
Method Weight Cost TOTAL
1 Item Domestic Shipping 0.0-0.6 $5.25 $5.25
2 Items Domestic Shipping 0.7-0.13 $5.25 + $2.00 $7.25
1 Item International Shipping  0.0-0.6 $8.25 $8.25
2 Items International Shipping  0.7-0.13 $8.25 + $3.00 $11.25

Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.

Yes. We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.

Absolutely!  We use Stripe as our payment processor to ensure you can have piece of mind knowing your Credit Card and info is safe.

Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.

If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. If we need any additional information from you in regard to your order, we will contact you via phone or email.

Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.

In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.

Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.

Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.

In the Design Studio, there are two ways to accomplish this. 1) Click the “PRODUCTS” button. This will activate a products cover flow where you can select different garment options. 2) Click the “PRODUCTS” link in the header bar. This will take you to the Product Categories where you can select products and add designs.

Unfortunately there are no standardized industry specifications or measurements. However, the following rule-of-thumb applies.

Men”s
Size XS S M L XL 2XL 3XL 4XL 5XL 6XL
Chest 30-32″ 34-36″ 38-40″ 42-44″ 46-48″ 50-52″ 54-55″ 57-58″ 60-61″ 63-64″
Length 25″ 27″ 29″ 30″ 31″ 33″ 34″ 35″ 36″ 37″
 

Junior Fit Ladies – Slim cut through body and sleeves. Fitted shirt.

Size S M L XL XXL Plus 1X Plus 2X
Chest 28″ 30″ 32″ 34″ 36″ 41″ 46″
Length 25″ 26″ 27″ 28″ 29″ 30″ 31″
 

Youth

Size XS (2-4) S (6-8) M (10-12) L (14-16) XL (18-20)
Chest 27″ 31″ 34″ 36″ 40″
Length 18″ 20.5″ 24″ 26″ 27.5″

Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.

Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here you can select a design and click the red “REMOVE” link to remove the design.

The best option is to upload your artwork using an image format that supports transparency such as .PNG, .PSD or .GIF. If this is not an option, please add a note from the shopping cart saying you would like our artists to remove the box for you.

Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here, choose the design you want to edit and click the yellow “CUSTOMIZE IT” button. This will take you to the Design Studio where you can edit and save your design.

In the Design Studio, click the “UPLOAD IMAGE” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF and .PSD.

Brand Print Ship assumes ZERO responsibility for any copyrighted artwork, designs or images sent to us for printing and distribution.  All orders submitted warrant you have the authority to use that artwork, By submitting artwork you assume all liability for use of that artwork, design or image.

Once you have finalized your design and are ready to place an order, simply click on the green “ADD TO CART” button. Enter the quantities and sizes you would like and click the “UPDATE ITEMS” button. The price will be displayed in the shopping cart.

In the Design Studio, simply click on “PRODUCT VIEWS” and “FRONT”. Once you have done this, you will be given four (4) options; full, left side print, left chest, right side print. Click the “LEFT CHEST” option.

In the Shopping Cart, there is an option next to each garment called “ROSTER COUNT”. Fill in the number of players on your roster and click the “ADD NAMES & NUMBERS” link. This opens a window that will allow you to add player names and numbers.

In the Design Studio, click on “PRODUCT VIEWS” and “BACK”. Once you have done this, select the “FULL” option. You can now design on the back of your garment.

Go to the Design Studio. Begin by clicking the “ADD TEXT” button or the “CLIP ART” button. You can now create a custom garment using our wide selection of fonts and clip art.

An out-of-state company is “engaged in business” in Arizona when they have a sales office, warehouse, or sales representative located in Arizona, or have some other physical presence in this state. If a company and/or individual is not “engaged in business” in Arizona, i.e. conducts business in the state only by telephone, Internet, catalog sales, or through shipments by common carrier or the U.S. mail they will  not be charged Arizona tax.  If existing Sales & Use Tax Resale Certificate and are responsible for collecting Sales Tax (currently 7.95%) on orders with a Arizona *ship-to* address. Merchants should check with a trained tax professional to understand the full liabilities and implications of buying and selling products online that are manufactured in and shipped from the State of Arizona.

Brand Print Ship takes pride in every product that leaves our facility. That is why we work extremely hard to ensure that every single product we print and produce is the highest quality available.  We ship all completed orders quickly, on-time and accurately. Brand Print Ship accepts returns and will issue a full refund within 15 days of the products being delivered to you or your customers if you are disappointed with your order for any of the following reasons:

  • The product itself is flawed
  • The quality of the print is poor
  • The design on the final product is materially different than what was approved and paid for on bxeii.com
  • If you are in any way unsatisfied with your purchase, please contact us at info@brandprintship.com.

These Services are operated and provided by Brand Print Ship. 20403 N. Lake Pleasant Rd. Suite 117-450, Peoria AZ 85382.